Privacy Policy

Last updated: December 2024

Introduction

Paint Pro New England ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our painting services.

Information We Collect

We may collect information about you in various ways:

Personal Data
Name, email address, phone number, and other contact information you voluntarily provide when requesting an estimate, subscribing to our newsletter, or creating an account.
Project Information
Details about your painting project, property address, and project preferences to help us provide accurate estimates.
Usage Data
Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.

How We Use Your Information

We use the information we collect to:

Provide and maintain our painting services
Respond to your estimate requests and inquiries
Send newsletters and updates (with your consent)
Analyze usage patterns to improve our website and services
Comply with legal obligations

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

Right to Access
You can request copies of your personal data.
Right to Rectification
You can request that we correct inaccurate or incomplete data.
Right to Erasure
You can request that we delete your personal data.
Right to Data Portability
You can request a copy of your data in a machine-readable format.
Right to Object
You can object to our processing of your personal data.

To exercise these rights, please visit your account settings or contact us.

Your Rights Under CCPA

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to Know
You can request information about data collection, use, and disclosure.
Right to Delete
You can request deletion of your personal information.
Right to Opt-Out
You can opt out of the sale of your personal information.
Right to Non-Discrimination
We will not discriminate against you for exercising your rights.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data. However, no method of transmission over the Internet is 100% secure.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.